Client Services

To Serve and Protect …

Our processing department is on hand to make routine changes and provide proof of insurance to your mortgage company or lien holder at your request.  Routine changes include spelling corrections, address changes, and mortgage or lien holder changes.  You can also request a copy of your insurance policy, an auto ID card, or your payment status.

 


 

Report A Claim

Please call us at 800-220-6613 to report a claim. If this is an emergency, and outside of our regular business hours, please call our 24 hour service line at 866-415-1150.

If your company is listed below, you may contact them directly through their 24 hour claim service.

  • Encompass Insurance 800-588-7400
  • Fidelity National Insurance 800-725-9472
  • Hartford 800-553-1710
  • Liberty Mutual NJ 800-900-4875
  • Merchants Insurance Group 800-322-8608
  • Mercury Insurance Group 800-987-2032
  • Narragansett Bay 800-343-3375
  • National Flood Services 800-759-8656
  • Palisades 888-725-9006
  • Peerless 800-522-7152
  • Progressive 800-274-4499
  • Safeco 877-566-6001
  • Travelers Personal 800-252-4633
  • Travelers Commercial 877-878-2468 CL

You may also submit the following form to notify us of a claim. We will follow-up with you to obtain the necessary details so that we may submit the claim to the company. If our office if closed, we will follow up with you on the next business day.

Report a Claim

 


 

Need Proof of Insurance?

For your convenience we have set up some forms that include many of the questions we will ask you when you call.  You can complete and submit a form if you like and we will contact you.  We have people who will answer your questions.   You can phone or e-mail certificates@heistinsurance.com with your request at 1-800-220-6613.   Thank you.