- We provide direction, guidance and assistance to you from the time a claim is reported until the satisfactory resolution of the claim. Our services include:
- Emergency claim service is provided twenty four hours, seven days a week.
- Regular office hours are 9:00 a.m. to 4:30 p.m. Monday through Friday.
- Our claim service to you begins immediately after we receive your report, with notification to the carrier and other parties as needed.
- We work for you throughout the claim process, making sure you are compensated fully per the terms of your policy.
- If you have significant property damage, we will be on site the same day to meet with you, a mitigation/restoration vendor and the claim adjuster to expedite the claim process and restoration.
- Throughout the claim, we will be in touch with you to discuss any questions or concerns, and keep you apprised of the claim status.
- Provide you with referrals from our extensive list of service vendors that can assist accounts when a loss occurs. This list includes, building contractors, mitigation companies, smoke and fire restoration companies, cleaning companies, handyman services, auto glaziers and car rental companies.
- We will meet with you and your business partners at your request to review your claim history and provide an up to date status on all open claims. We will also discuss ways to minimize future claims with various risk management ideas.
- We can provide educational seminars to businesses on auto liability, general liability, property and workers compensation claims. Seminars cover an overview of claim handling within these lines of business.
Report A Claim
Please call us at 800-220-6613 to report a claim. If this is an emergency, and outside of our regular business hours, please call our 24 hour service line at 866-415-1150.
If your company is listed below, you may contact them directly through their 24 hour claim service.
- Encompass Insurance 800-588-7400
- Fidelity National Insurance 800-725-9472
- Hartford 800-553-1710
- Liberty Mutual NJ 800-900-4875
- Merchants Insurance Group 800-322-8608
- Mercury Insurance Group 800-987-2032
- Narragansett Bay 800-343-3375
- National Flood Services 800-759-8656
- Palisades 888-725-9006
- Peerless 800-522-7152
- Progressive 800-274-4499
- Safeco 877-566-6001
- Travelers Personal 800-252-4633
- Travelers Commercial 877-878-2468 CL
You may also submit the following form to notify us of a claim. We will follow-up with you to obtain the necessary details so that we may submit the claim to the company. If our office if closed, we will follow up with you on the next business day.
If your flood insurance policy is written by any of the following companies, you may contact these companies directly to report a flood claim. You will need the insured’s name and policy number.
NFS/National Flood Services/Hartford, Nationwide Mutual, Travelers
Wright National Flood/Fidelity National Insurance
NFIP/National Flood Insurance Program
Auto Property Flood Liability Worker’s Comp